Replacement if broken
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Returns will be accepted within 7 days from the date of purchase. The products eligible for return must be accompanied by and meet all the following conditions:
Please kindly note that returns that do not meet these conditions will not be accepted.
Returns due to product quality issues:
Upon receiving your package, please inspect the items on the same day. If you discover any quality issues caused by the product itself or during the shipping process, we will cover the return shipping fees. Please contact us at 99168033@qq.com and provide relevant photos or videos as proof of the product's quality issue. Once we confirm the problem, we will assist you in arranging the return and cover the return shipping fees. Upon receiving the returned items and confirming the quality issue, we will provide a refund or exchange.
Returns due to buyer's personal reasons:
If you need to return items due to personal reasons, such as purchasing the wrong item or not liking the product, the return shipping fees will be the buyer's responsibility. Please contact us at 99168033@qq.com and provide the tracking number for the return. Once we receive the returned items and confirm their good condition, we will process the refund. Refunds will be issued within 1-3 business days after receiving the items, using the original payment method.
We aim to provide you with excellent service and ensure a pleasant shopping experience. If you have any further questions regarding our return and exchange policy, please don't hesitate to contact us.
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